Initial situation:
There are customers who do not receive a confirmation email when they have created the visuReal portable account or want to change their password. This prevents them from clicking on the link and activating the account.
Solution:
This problem is related to the settings of the customer’s own firewall. Since every firewall is set differently and works differently, there is no standard solution.
If you face such a problem, please contact your IT department. They should then contact the visuSolution IT department at
hotline@visuSolution.com or +49 (0) 39361 967-17
Together, the IT experts can discuss and adjust the firewall settings, so that the confirmation e-mails arrive and you can use your visuReal portable.