What should I do if the one image is cut off so that the upper/lower part of the frame cannot be seen?
The client is probably standing too close to the unit. Repeat the procedure and make sure that the client is at a distance of approx.
The client is probably standing too close to the unit. Repeat the procedure and make sure that the client is at a distance of approx.
You receive the error message “Save failed”. Please check whether your Master device is connected to the Internet (menu item WLAN settings). Also check whether
Please check whether your master unit is connected to the Internet (menu item WLAN settings). Also check whether an e-mail address is correctly stored under
Different lighting conditions can be responsible for different bright/dark images. The cameras are set to automatically determine values for the lighting conditions. If you wish,
The data analysis is done by an external software via cloud computing. That’s why it is important that your iPad a permanent connection tot he
No, the customer looks in the mirror having a natural head and body posture.
No, you don’t need a side-view image. The system calculates the parameters according to the two front-view images.
Aproximately an arm’s length (70-80cm)
The Eye Catcher is a red shiny LED, which is set automatically from the system, at the height of the eyes of the customer. This
The customer is looking at himself in the mirror and is focusing on his nasal root. If he cannot see his nasal root clearly without
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T. +49 (0) 39361-967-216
lowvision@visusolution.com
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