What should I do if I receive an error message when sending to Hoya (data export)?
You will receive the error message “Save failed”. Please check if your visuReal Master is connected to the Internet (menu item WLAN settings). Also check
You will receive the error message “Save failed”. Please check if your visuReal Master is connected to the Internet (menu item WLAN settings). Also check
Please check if your visuReal Master is connected to the internet (menu item WLAN settings). Also check if the correct e-mail address is stored under
The prerequisite for sending data by e-mail is that you have correctly stored an e-mail address under the menu item “Export settings”. This can be
The visuReal Master can be integrated into your network. A direct connection between visuReal Master and end device is still necessary. So if the end
The images of the previous customer are stored in the browser cache and apparently they are not replaced by the new images. Please clear the
The network of the visuReal Master is visible under the WLAN networks, but disappears after a certain time, so a connection is not possible. This
Check if: 3 minutes have already passed since the visuReal Master was connected to the end device. the visuReal Master sends a WLAN signal. whether
Please check if the version number is visible in the menu. If not, you are currently not connected to visuReal Master. Old data stored by
Please check if the given password for the selected network is correct. If the password is correct, check if the router has assigned the required
Your device knows other networks and can access these stored connections. If you now move away from the visuReal Master, it can happen that your
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